Shipping Policy

For all orders within India, we provide free shipping.
For International deliveries, a flat charge will be applied at checkout, irrespective of location.
For deliveries within India all taxes and duties are included in the price of the product listed on the Website.
For deliveries outside India, the amount of duties and taxes depend on the policies of your destination
country. If it does apply, these duties are born by the customer and paid to our delivery partners directly.
Delivery Time for your order starts from the date of Order Confirmation.
We use the most reliable courier services for deliveries including FedEx, DHL and Delhivery.
For orders within India, the delivery time varies between 3-5 days.
For most international deliveries, the delivery time varies between 7-10 days. There can be checks at customs that extend the delivery time. Our delivery partners will always update you under such circumstances.
We would send you a tracking number and link to our courier company with your shipping confirmation email so you can track your order.

Return, Exchange and Cancellation Policy

Payment Methods

We accept both Debit and Credit cards. Our payment merchant is PayU and it is SSL encrypted.
We also provide Paypal as a payment gateway. You can also opt to make payments via Paypal using your debit or credit card.
On request, we also accept payments via GooglePay and PayTM. You are requested to contact our customer care +91 9999794157 to facilitate this option. Our care team will not ask for any OTPs or passwords but will simply share the UPI ID you need to make payment.

Return and Exchange

Each Khaaka.in piece is produced and packaged with utmost care. Each cloth is examined twice, once before being embroidered and again before packaging. Each examination is well recorded and documented. This is to ensure that you receive a high quality hand-crafted Khaaka.in piece.

Your purchase is eligible for return only if it meets the following conditions:

An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
If the product you receive has a genuine quality/manufacturing defect.

Please contact our customer care within 48 hours of delivery. You will be required to provide images of the defect. We will verify the manufacturing defects with our previous examinations, after which our team will contact you with the necessary action.

Cancellation and Refund

An order can only be cancelled within 24 hours of placing the order. Once the order is processed after 24 hours, no cancellation request will be entertained. No refunds will be made henceforth.