Khaaka.in follows and lives by certain principles underline below - Ecologically/Environmentally conscious practices. Dyeing similar colours in one water cycle instead of wasting water and generating chemical waste, reducing overall waste from production cycles, personalising the process and using organic natural fibre for fabric so if it has to be discarded, at least it can decompose and disintegrate. Customer experiences. We try to create unique pieces, all hand-made and special with the little imperfections. Each fabric passes through different stages, helping so many people with work, instead of mass-production with lower wages, making the journey of the suit/saree to you personalised and special. Providing fair wages to the artisan community. We do not cut corners and haggle with artisans for rates; they already charge nominally for the work that can be worth so much more, and make sure we pay them whatever they ask for. Sourcing fabric directly from weavers. Because they aren’t able to expose themselves to the markets, their reach is again limited by bigger companies that are often able to keep overhead costs low and profit margins higher. Instead of fabric retailers, we buy directly from weavers at their retail cost.

KHAAKA was created in the lockdown, when the pandemic had just hit the artisan community and they were left with little to no work. After having reached out to the bigger businesses they began reaching out to us for for work that they couldn’t get elsewhere. We had only designed and curated embroidered pieces for festivities and otherwise for trousseaus. Coming from a family where embroidered Pure Silk suits, sarees and gararas were nothing unusual, we knew the ins and outs of embroidery, design and fabrics. I remember as a young girl of 11, my mother had passed down her Chatapati garara from her trousseau to me for an occasion. I only learnt as an adult what it’s journey had been, when it been been conceptualised, made, how many times and on what occasions was it worn and when it was passed down. Being obsessed with silks, going down this road was as welcome a change as could come, but one would wonder if the timing was right at all, with the financial crunch and unemployment of the rise. The beginning and onset of anything is as hard as it gets, and one must respect the time and effort intakes to establish something. Patience is key.

Khaaka.in believes that clothes are best suited when they are custom made for the wearer. This encourages people to be attached to their clothing wear, hence prompting them to wear it longer. It is an indirect effort that keeps the fashion industry sustainable and contributes to the slow fashion movement. Optionally, Khaaka.in also stitching requests during which the buyer is contacted and the bought piece is stitched to the exacted measurements. These stitching request can be availed from the checkout page while buying the 3 piece unstitched suit.

We use the most reliable courier services for deliveries including FedEx, DHL and Delhivery. For orders within India, the delivery time varies between 3-5 days. For most international deliveries, the delivery time varies between 7-10 days. There can be checks at customs that extend the delivery time. Our delivery partners will always update you under such circumstances. Please note that stitching request increase the delivery time by 2 days.

Yes, for all deliveries in India. No, for international deliveries.

Each Khaaka.in piece is produced and packaged with utmost care. Each cloth is examined twice, once before being embroidered and again before packaging. Each examination is well recorded and documented. This is to ensure that you receive a high quality hand-crafted Khaaka.in piece. ​ Your purchase is eligible for return only if it meets the following conditions: • An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email. • If the product you receive has a genuine quality/manufacturing defect. ​ Please contact our customer care within 48 hours of delivery. You will be required to provide images of the defect. We will verify the manufacturing defects with our previous examinations, after which our team will contact you with the necessary action.

A Khaaka Made To Order product is dyed, embroidered and stitched specifically for a certain buyer. This piece can be a Made To Order Festive Wear or from the regular collection. The time for delivery varies for different pieces and are conveyed by the care team well in advance.

• Khaaka accepts both Debit and Credit cards. The payment merchant is PayU and it is SSL encrypted. • Paypal is also provided as a payment gateway. You can also opt to make payments via Paypal using your debit or credit card. • On request, we also accept payments via GooglePay and PayTM. You are requested to contact our customer care +91 9999794157 to facilitate this option. Our care team will not ask for any OTPs or passwords but will simply share the UPI ID you need to make payment.